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Terms and conditions of sale

GENERAL TERMS AND CONDITIONS OF SALE (GTCS) – GMG Shop

Last updated: 9 August 2025

These general terms and conditions of sale (hereinafter the “GTCS”) apply, without restriction or reservation, to all sales concluded by the company GMG (hereinafter “the Seller” or “GMG”) with consumers and non-trade purchasers (hereinafter “the Customer”) wishing to purchase the products offered for sale on the website https://gmgalerie.com (hereinafter “the Site”).

The Site is a WooCommerce e-commerce platform.

ARTICLE 1 – IDENTIFICATION OF THE SELLER

The GMG online shop is operated by:

  • Company name: `[Full registered company name]`
  • Legal form: `[SAS, SARL, EURL, auto-entrepreneur…]`
  • Share capital: `[Amount of share capital]`
  • Registered office: `[Full registered office address]`
  • RCS registration number (Trade and Companies Register): `[SIRET number]`
  • Intra-Community VAT number: `[Your VAT number]`
  • Contact email address: `[Business email address]`
  • Telephone number: `[Business telephone number]`
  • Publication director: `[Name of the person responsible]`
  • Website host: OVH

ARTICLE 2 – PURPOSE AND SCOPE

These GTCS are intended to define the contractual relationship between GMG and the Customer, together with the conditions applicable to any purchase made through the Site. The purchase of a product through this site implies the Customer’s unreserved acceptance of these GTCS, which the Customer acknowledges having read before placing their order.

The Customer declares that they are a natural person, at least 18 years of age, with full legal capacity, or that they hold parental authorisation enabling them to place an order on the Site.

GMG reserves the right to amend these GTCS at any time. In that event, the conditions applicable will be those in force on the date of the Customer’s order.

ARTICLE 3 – PRODUCTS

The products offered for sale are those listed in the catalogue published on the Site. They consist mainly of art toys, collectible figures and related merchandise. These products are offered subject to availability.

Each product is presented with a descriptive listing containing:

  • One or more photographs.
  • The price.
  • Its essential characteristics (dimensions, materials, artist, limited edition, etc.).

The photographs are intended to be as faithful as possible but cannot guarantee a perfect likeness to the product offered, particularly as regards colours or handcrafted finishes. They are therefore not contractually binding.

ARTICLE 4 – PRICES

Product prices are stated in euros (€) inclusive of all taxes, taking into account the rate of VAT applicable on the day of the order. Any change in the VAT rate may be passed on in the price of the products.

The prices shown do not include order processing, carriage or delivery charges. These charges are invoiced in addition, under the conditions stated on the Site, and are calculated before the order is placed.

GMG reserves the right to change its prices at any time, it being understood, however, that the price shown in the catalogue on the day of the order will be the only price applicable to the Customer.

ARTICLE 5 – ORDERS

Any Customer wishing to purchase a product must follow the online ordering process, which comprises several steps:

  1. Selection: Add the desired product(s) to the basket.
  2. Basket: Check the contents of the basket and amend it if necessary.
  3. Identification: Log in to a Customer account or create one, or order as a guest, and enter the delivery details.
  4. Delivery: Choose the delivery method and accept the amount of the delivery charges.
  5. Confirmation: Accept these GTCS by ticking the box provided for that purpose.
  6. Payment: Choose a payment method and make the payment.

Confirmation of the order entails acceptance of these GTCS, acknowledgement of full awareness of their contents and waiver of the right to rely on the Customer’s own terms of purchase. All of the data supplied, together with the recorded confirmation, will constitute proof of the transaction. Confirmation will be deemed to constitute signature and acceptance of the transactions carried out.

GMG will send confirmation of the recorded order by email.

ARTICLE 6 – PAYMENT TERMS

Payment is due immediately upon ordering. Payment may be made by:

  • Payment card (Visa, MasterCard, American Express, etc.) via a secure platform (e.g. Stripe, PayPal).
  • PayPal account.

Payments are secured by SSL encryption. GMG never has access to confidential information relating to the Customer’s means of payment.

An invoice showing the VAT will be sent to the Customer by email and/or made available in their customer account on the Site.

ARTICLE 7 – DELIVERY

Deliveries are made to the address given by the Customer during the ordering process.

Delivery times: Delivery times are given for guidance only. They include the time required to prepare the parcel and the transit time. GMG undertakes to use its best endeavours to deliver the products ordered within the times indicated.

Delivery charges: Charges are calculated according to the weight of the parcel, the destination and the carrier chosen. The amount is shown before the final confirmation of the order.

Receipt and transfer of risk: The Customer must check the condition of the packaging and the conformity of the product delivered upon receipt. Any anomaly concerning the delivery (damage in transit, missing product, damaged parcel, etc.) must be recorded on the delivery note in the form of handwritten reservations (“réserves manuscrites”), accompanied by the Customer’s signature. The Customer must also confirm the anomaly by sending the carrier, within two working days of the date of delivery, a registered letter with acknowledgement of receipt setting out the said complaints.

ARTICLE 8 – RIGHT OF WITHDRAWAL

In accordance with Article L.221-18 of the Code de la consommation (French Consumer Code), the Customer has a period of fourteen (14) calendar days from receipt of the last product in their order in which to exercise their right of withdrawal, without having to give any reason or pay any penalty.

To exercise this right, the Customer must give notice of their decision to withdraw by means of an unambiguous statement (for example, by email or by using the withdrawal form available on the Site).

The Customer must then return the product(s) concerned to GMG’s address without undue delay and, at the latest, within fourteen days of communicating their decision to withdraw. Return conditions: Products must be returned complete and in their original condition (original packaging, accessories, instructions, etc.), so that they can be resold as new. Products that are damaged, soiled or incomplete will not be accepted. Art toys, being collectors’ items, must be returned in strictly new condition, with the original blister pack and box unopened where applicable.

Return costs: The cost of returning the products is borne exclusively by the Customer.

Refunds: Where the right of withdrawal is exercised, GMG will refund the sums paid (including the initial delivery charges) no later than fourteen days from the date on which GMG is informed of the Customer’s decision to withdraw. GMG may defer the refund until the goods have been recovered or until the Customer has provided proof that the goods have been dispatched.

ARTICLE 9 – STATUTORY GUARANTEES

All products supplied by GMG are covered by the statutory guarantees provided for in Articles L.217-4 et seq. of the Code de la consommation (French Consumer Code) (statutory guarantee of conformity) and Articles 1641 et seq. of the Code civil (French Civil Code) (guarantee against hidden defects).

  • Statutory guarantee of conformity: GMG is required to deliver goods that conform to the contract and is liable for any lack of conformity existing at the time of delivery.
  • Guarantee against hidden defects: GMG is liable for hidden defects in the item sold which render it unfit for its intended use, or which so impair that use that the buyer would not have purchased it, or would have paid a lower price for it, had they been aware of them.

All claims under the statutory guarantees must be made by post to GMG’s address or by email.

ARTICLE 10 – LIABILITY

In the online sales process, GMG is bound only by an obligation of means. It cannot be held liable for any damage resulting from use of the internet, such as loss of data, intrusion, viruses, interruption of service or other unintentional problems.

ARTICLE 11 – INTELLECTUAL PROPERTY

All elements of the GMG site (texts, images, logos, product designs) are and remain the exclusive intellectual property of GMG and/or of the artists and rights holders concerned. No one is authorised to reproduce, exploit, redistribute or use any element of the site, in whole or in part, in any capacity whatsoever.

The purchase of an art toy confers no right of reproduction or representation in respect of the work.

ARTICLE 12 – PERSONAL DATA

GMG undertakes to preserve the confidentiality of the information supplied by the Customer, where the Customer is required to provide it in order to use certain services. These data are collected and processed in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (GDPR) and with Loi n° 78-17 du 6 janvier 1978 (the French Data Protection Act).

The Customer has the right to access, modify, rectify and delete the data concerning them. To exercise this right, they may contact GMG at the contact email address. For further information, the Customer is invited to consult the Site’s Privacy Policy.

ARTICLE 13 – ARCHIVING – EVIDENCE

GMG will archive purchase orders and invoices on a reliable and durable medium constituting a faithful copy, in accordance with the provisions of Article 1348 of the Code civil (French Civil Code). GMG’s computerised records will be regarded by all parties concerned as evidence of the communications, orders, payments and transactions carried out between the parties.

ARTICLE 14 – GOVERNING LAW AND DISPUTE RESOLUTION

These online GTCS are governed by French law. In the event of a dispute, an amicable solution will be sought before any legal proceedings are brought.

In accordance with Article L.612-1 of the Code de la consommation (French Consumer Code), the Customer is entitled to have recourse, free of charge, to a consumer mediator with a view to resolving amicably any dispute with a trader. You may contact the following mediator: `[Name and contact details of the consumer mediation body to which you belong, e.g. FEVAD, CM2C…]`

Failing amicable resolution, jurisdiction lies with the competent courts of the place where the defendant is domiciled or, at the claimant’s option, of the place of actual delivery of the product.